Handmade Creative Stainless Steel Mug

Thank you for choosing to shop with us. We are committed to providing a reliable and transparent shipping experience for all customers.

Shipping Options

We currently offer the following shipping options:

🚀 Express Shipping
Estimated delivery time: 5–8 Business Days
Shipping Fee: €8.99

📦 Standard Shipping
Estimated delivery time: 7–14 Business Days
Shipping Fee: €5.99

🎁 Free Shipping
Estimated delivery time: 7–14 Business Days
Shipping Fee: €0
Available on orders over €60

Available shipping methods and applicable delivery estimates will be displayed at checkout.

Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that processing times may be slightly extended during holidays, peak shopping periods, or promotional events.

Estimated Delivery Time

Express Shipping: 5–8 Business Days

Standard Shipping: 7–14 Business Days

Free Shipping: 7–14 Business Days for orders over €60

Delivery times are estimates and are calculated from the date your order is shipped. Actual delivery times may vary depending on the destination and carrier.

Delays may occasionally occur due to circumstances beyond our control, including customs procedures, severe weather, public holidays, carrier disruptions, or other unforeseen circumstances.

Order Tracking

Tracking information is provided for all shipped orders.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and relevant shipment details.

Please allow some time for tracking information to become available after your order has been dispatched.

Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.

Order Cancellation

Orders may be canceled within 24 hours of purchase without penalty, provided that the order has not already been processed or shipped.

To request a cancellation, please contact our customer support team as soon as possible:

📧 gloria68986@outlook.com

Please use “Order Cancellation” as the email subject line and include your order number.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please refer to our Return Policy for further assistance.

Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If you entered an incorrect or incomplete shipping address, please contact us as soon as possible:

📧 gloria68986@outlook.com

We can usually update shipping information within 24 hours before shipment, provided that the order has not already been processed or dispatched.

Once an order has been shipped, we may be unable to change the delivery address.

Damaged or Defective Items

We carefully package all orders before shipment. However, if your order arrives damaged or defective, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, please provide:

• Your order number
• Photos clearly showing the damaged or defective item
• Photos of the packaging, if applicable

After reviewing the information provided, we will assist you with an appropriate resolution, which may include a replacement, refund, or other applicable solution.

Delivery Issues

If your tracking information shows that your package has been delivered but you have not received it, please contact us promptly so that we can assist you in checking the shipment status.

If a package is returned to us because of an incorrect address, failed delivery attempt, or failure to collect the package, additional shipping arrangements may be required before the order can be resent.

Customs and Import Duties

Depending on the destination country and applicable regulations, certain orders may be subject to customs procedures, import duties, taxes, or other charges.

Any applicable customs duties, taxes, or fees imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Need Additional Help?

If you have any questions regarding shipping, tracking, delivery, or your order, our customer support team is happy to assist you.

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

📧 Email: gloria68986@outlook.com

Welcome to our shop. We value your satisfaction and aim to provide a smooth and reliable shopping experience. Please review our return policy below before requesting a return.

1. Return Eligibility

Items may be eligible for return under the following conditions:

• The item must be unused, unworn, and returned in its original packaging
• Return requests must be submitted within 30 days of the delivery date
• Items must be in resellable condition with all original tags and accessories included

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return request, please contact our support team with the following information:

• Your order number
• The item(s) you wish to return
• Reason for the return

📧 Email: gloria68986@outlook.com

Once your request is reviewed, we will provide return instructions and the appropriate return address.

3. Return Inspection & Approval

After receiving your returned item, our team will inspect it to confirm that it meets the return requirements.

You will receive an email notification regarding the approval or rejection of your return request.

4. Refunds

If your return is approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

5. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Personalized or custom-made products
• Perishable goods
• Gift cards (if applicable)

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is damaged or defective
• The wrong product was shipped due to our error

We recommend using a trackable shipping service for all returns.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Our support team will work quickly to provide a replacement or appropriate resolution.

📧 Email: gloria68986@outlook.com

8. Policy Updates

For your convenience, our store may occasionally update or revise the Return Policy without prior notice. Please visit this page regularly for the most up-to-date information.

Thank you for shopping with us.

We appreciate your trust and remain committed to providing reliable service and customer support whenever needed.